1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Al items shipped via UPS Ground (2-3 weeks to produce and ship product): cost calculated at checkout based on weight, package dimensions and shipping distance
Local Delivery:
Local Delivery (2-3 weeks to produce product): Free
Local Delivery (2-3 weeks to produce product): Free
Free Local Pickup
2. PROCESSING TIME
Orders are processed within 14 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4. RETURNS
Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://cwdesignshop.com/policies/refund-policy.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status
6. DAMAGED ORDERS
I take great care in packaging my products -- and labeling them fragile -- because even though they are very sturdy, it's possible for them to be damaged if they're handled roughly. If you notice any damage to your items, please contact me right away and try to take some pictures of the items and ** damaged packaging ** so I can file a claim with the shipper. My policy is to replace any damaged merchandise as soon as possible. Remember to include pictures of the damaged box. The shipper will not respond to claims without pictures of the packaging. Also, be aware that it's normal for cast-stone to have some slight imperfections like tiny pinholes, very small dents, or lumps and bumps; these things give stone statues character. Any damage beyond that should be reported to me.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
8. CONTACT
For questions about this shipping policy, contact:
Email: Cwdesignshop1@gmail.com
